Quality Management System for Civil Aviation
e-learning course (16 hours of study)
This course is recommended for ‘Quality Managers, Safety Managers, Compliance Officers and Aviation Professionals’
Quality is not a department. It is a culture. In civil aviation, a well-implemented Quality Management System (QMS) is the backbone of every safe and compliant operation — from airlines and airports to ground handling companies and MROs.
This interactive course will guide you through the complete QMS framework, the Quality Assurance Programme (QAP), and its critical relationship with the Safety Management System (SMS), ensuring you are equipped to build, operate and continuously improve a compliant and effective QMS in your organization.
his course is designed in accordance with IATA Airport Handling Manual (AHM) 615, ICAO Doc 9859 4th Edition and ISO ISO 19011:2011.
Aviation Lacks a Dedicated ICAO Document for QMS.
We Bridge That Gap.
Unlike SMS, there is no single ICAO document that prescribes exactly how to establish a Quality Management System or conduct quality audits in aviation. This course solves that problem — by blending ISO standards, ICAO requirements and IOSA recommendations into one practical, actionable framework.
The Gap in Aviation
ICAO provides robust guidance for SMS — but for QMS, aviation organizations are left to interpret ISO standards and adapt them to their operational reality. Most get it wrong.
What This Course Does
We teach you how to blend ISO standards, ICAO Doc 9859 and IOSA ISM requirements into a single, compliant QMS framework — built specifically for civil aviation.
One course. Three frameworks. ISO + ICAO + IOSA. The only QMS training built specifically for civil aviation professionals.
Objectives of the Quality Management System for Civil Aviation training
Upon completion of this course, you will be able to:
- Explain the structure and purpose of a Quality Management System (QMS) in civil aviation
- Describe the five key areas of QMS — quality management, management responsibility, resource management, product realization and measurement
- Establish and manage a Quality Assurance Programme (QAP) within your organization
- Design and implement an effective audit programme — from planning to close-out
- Apply Key Performance Indicators (KPIs) to monitor and measure quality performance
- Integrate QMS with SMS to achieve both quality and safety objectives
- Manage outsourced functions and supplier quality within the QMS framework
- Apply the PDCA Cycle for continuous improvement of your management system
Key Topics
- Introduction to Quality Management Systems in civil aviation
- The five areas of QMS — management responsibility, resource management, product realization, measurement and improvement
- Organizational structure — accountability, roles and responsibilities
- Documentation system — policies, programs, processes, procedures and plans
- Key Performance Indicators (KPIs) — SMART objectives and measurement methods
- Quality Assurance vs Quality Control — definitions and differences
- The PDCA Cycle — Plan, Do, Check, Act for continuous improvement
- Quality Assurance Programme (QAP) — purpose, structure and objectives
- Audit programme — planning, preparation, conduct and close-out
- Auditor selection, training, qualification and professional development
- Management review — structure, frequency and agenda
- Integration of QMS and SMS — commonalities and differences
- Outsourced functions and supplier quality management
Target Audience
- Quality Managers and Quality Assurance Officers
- Safety Managers and Compliance Officers
- Accountable Executives and nominated post holders
- Ground handling and airport operations managers
- MRO and maintenance quality personnel
- All aviation professionals responsible for QMS or QAP implementation
- Airlines and ground handling companies preparing for IOSA or ISAGO audits
Quality Management System for Civil Aviation course format
- 100% online, self-paced e-learning
- Approximately 16 hours to complete
- Interactive content with practical case studies and examples
- Available on desktop and mobile
- Use Google Chrome or Mozilla Firefox for best experience
- 6 months enrollment validity from date of purchase
- Performance assessed via final exam
Recommended Level
- Entry-level to Intermediate
- No prior QMS knowledge required
- Basic understanding of aviation operations is an advantage
Exam Information
- Unsupervised online exam, taken at your convenience
- 30 multiple choice questions
- 60 minutes to complete
- Passing grade: 80% correct answers
- 2 attempts allowed
Certificate Awarded
Upon successful completion of the Quality Management System for Civil Aviation training you will receive an Octans Training Certificate of Completion available to download and print for your records.
3+
Participants
Discount Starts
50%
Maximum Saving
For Large Groups
100%
SOP Adapted
Your Standards
- 5 Sections
- 19 Lessons
- 16 Hours
- Module 1 — Introduction3
- Module 2 — Quality Management System4
- Module 3 - Continuous Improvement2
- Module 4 - Quality Assurance Program4
- Module 5 - Audit Program6
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